Remote Tier 1 Support Technician

at HEROIC Cybersecurity
Published July 13, 2020
Location United States of America
Category Default  
Job Type Full-time  

Description

Answer inbound tech support calls and make outbound calls to customers as needed. Maintain 90% CSAT (customer satisfaction) and 90% QA (quality assurance) ratings. Advanced understanding of computers including troubleshooting and fixing computer related problems. Thoroughly troubleshoot, investigate and resolve customers computer related problems....