manager, cybersecurity – reliability & engineering

at Starbucks
Location Seattle, WA
Date Posted November 3, 2020
Category Default
Job Type Full-time



This job contributes to Starbucks success by managing the planning, coordination, and continual improvement of enterprise wide cybersecurity tools.
A successful manager of reliability and engineering at Starbucks is a self-starter, a natural problem solver, collaborative, and able to work well with adversity and ambiguity. You should have strong problem-solving skills, excellent communication skills, and a strong engineering background. This position is accountable for the engineering, configuration, monitoring, analysis, maintenance, and technical support of Global Cybersecurity Services (GCS) platforms. 

Success for the role will be through extensive use of automation to enable delivery of a world class reliability and engineering program that empowers other GCS teams to address, contain, and drive successful resolution to any cybersecurity situation.

Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Leadership - Setting goals for the team, developing organizational capability, and modeling how we work together\:

  • Introduce technical topics, sponsor opportunities for innovation, and recognize technical excellence.
  • Drive the vision of operational excellence across the team.
  • Models leadership behaviors that are grounded in Starbucks Mission and Values.
  • Drives the engagement, development and performance of all members of their team.

Planning and Execution - Developing strategic and tactical plans for the team, managing execution, and measuring results\:

  • Collaborate with cross-functional teams to deliver projects and enhancements.
  • Develop requirements, Plan and manage process and practices to ensure delivery of a world class engineering program.

Technical Design and Implementation - Providing technical expertise and executing technical responsibilities\:

  • Partner with other teams in to continuously improve and advance the organizations operational security capabilities.
  • Collaborate with other teams to define and implement service’s which will include monitoring across all GCS platforms to ensure continuous availability and operational continuity of critical systems.
  • Lead the team with a vision to combine software development, networking and systems engineering expertise deliver operational excellence.

Partner Development and Team Building - Providing partners with coaching, feedback, and building an effective team\:

  • Build and lead a team that supports each other, makes others feel welcome, and succeeds (or fails) together.
  • Challenge and inspire your team to achieve world class results.
  • Support partners in their career growth.

Ownership – Taking accountability for the quality and success of the outcome of your team’s work\:

  • Defines and maintains processes, procedures, and expectations for the team’s support responsibilities.
  • Ensures that the appropriate support documentation exists. 
  • Leads team through high severity operational incidents.


Basic Qualifications

  • 7+ years of experience working in an information technology discipline
  • 5+ years of experience in Cybersecurity 
  • 5+ years of experience of leading and developing highly performing teams
  • Knowledge in application development and supporting a development environment 
  • Demonstrated experience implementing and managing high capacity, redundant, and mission critical environments 
  • Excellent problem-solving abilities

Preferred Qualifications

  • Certifications such as CISSP, CISM, CIPM, or others focused on cybersecurity, data privacy or information risk management.
  • 5+ years utilizing logging, monitoring, and alerting solutions, and/or similar solutions as a system administrator 

Job Scope

  • Partners Directly Managed\: 2 – 10

Starbucks and its brands are an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [Click Here to Email Your Resumé]