Cybersecurity Officer Manager – CSIR/Tabletop

at MTA, Inc.
Published June 4, 2023
Location New York, NY
Category Default  
Job Type Full-time  


Cybersecurity Officer Manager - CSIR/Tabletop

Job ID: PS104389

Business Unit: MTA Headquarters

Location: New York, NY, United States


Department: IT Cyber Security

Date Posted: Apr 28, 2023


Job Title: Cybersecurity Officer (Manager) - CSIR & Tabletop

Salary Range: $144,450.12 - $191,000

Hay points: 805

Dept/Div: MTA Information Technology/ Office of IT Cyber Security Services

Supervisor: Director Cyber Security Ops Center • IT Cyber Security

Location: 2 Broadway, New York, NY 10004

Hours of Work: 9:00am-5:30pm (7.5 hours/day)

This position is eligible for telework. New Hires are eligible to apply 30 days after their effective date of hire.

In order to protect our employees and continue to provide safe and reliable service to our communities, as of November 14, 2021, we are requiring all new MTA hires to be fully vaccinated against COVID-19 prior to their start date. MTA will consider exceptions for religious and medical reasons, where appropriate. “Fully vaccinated” means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose. Proof of your vaccination status in the form of a CDC vaccine card must be submitted prior to your start date.

The purpose of this position is to provide technical leadership and management of MTA’s cyber security program in one or more technical domains.

This is both a strategic and tactical role for developing, testing, practicing and maintaining cybersecurity incident response plans. The purpose is to defend against internal and external threats to the MTA systems which can affect both safety of employees and customers, system integrity, and availability of operations. The focus is to provide the ability to recover quickly if a cyber incident occurs, meaning within hours or days and not weeks or months.

As part of managing the program, the Cybersecurity Officer will need expertise in managing a complex Incident Response program with highly skilled staff, contracts, and processes associated with risk management that are essential to maintaining electronic and physical safety for MTA’s business in all areas that utilize technology (Corporate, Customer Facing and Informational, Fare Payment/PCI, Operational Technologies, 3rd Party Managed, Vendors, etc.).

The Cybersecurity Officer will be responsible for managing and developing staff, technology, and processes to reduce risk with the evolved cyber threat landscape and changing technology portfolio.


  • Provide leadership to a strong talent pool of technical professionals

  • Lead a team of multi-functional technical staff planning, building, and maintaining cybersecurity tools, configurations and risk mitigation to support Information and Operational Technology applications and/or infrastructure products

  • Lead others, as appropriate, and when necessary, that will consist of one or more agile coaches, data analytic researchers and other cybersecurity personnel

  • provide leadership in development of inter-team communication and cohesiveness; sustain culture and supporting assigned staff during organizational growth/changes.

  • Provide direction on evaluation, selection, implementation, and maintenance of cybersecurity tools, processes, and techniques for their assigned cyber domains and products, ensuring appropriate investment in strategic and operational systems.

  • Leads teams to complete projects when a project manager has not been assigned.

  • Attain significant achievements managing technical teams, contractors and vendors.

Human Resource Management

  • Attract, develop, coach and retain high-performance team members, empowering them to elevate their level of responsibility, span of control and performance in conjunction with the Cybersecurity Management and IT Workforce Planning& Workload Management office.

  • Build staff expertise and competence to meet evolving demands within the Enterprise Product Management unit.

Financial Management

  • Demonstrate consistent understanding of funding, communications and systems; recommend timelines and resources needed to achieve the program goals.

  • Collaborates with IT Business Management Services to identify procurement contracts to support program related activities.

Strategy & Planning

  • Assesses and makes recommendations on the improvement and re-engineering within the IT Department and work with the stakeholders at keeping the total cost of ownership down.

  • Promote the use of employee self -service and mobile connectivity within products to reduce the reliance of paper.

  • Recommends and supports automation of business process creating in-line forms and approvals, reducing the reliance on manual approvals that could be untimely.

  • Uses judgment to form conclusions that may challenge conventional wisdom

Acquisition & Deployment

  • Coordinates and facilitates consultation with stakeholders to define business and systems requirements for new technology implementations, developing business case and cost justifications for such initiatives.

  • Provides direction on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.

  • Advises MTA IT management, as information becomes available, in the changing trends and emerging technology and their potential use within the MTA.

  • Directs the development of the analysis required to determine if Information Technology projects should follow a “Build” (develop with in-house staff) or “Buy” (cloud or packaged solution) methodology.

  • Manages the development and implementation of new modules within assigned products.

  • Advises on the selection, prioritization, development, and implementation on products as they relate to the selection, acquisition, development, and installation of MTA IT and OT Security, applications, and infrastructure.

Management and Oversight

  • Participates in overall business planning bringing a current knowledge and future vision of technology and systems as related to the company’s goals.

  • Responsible for leading and reporting on various product progress and deliverables ensuring that the IT/OT needs of the MTA are met on time and within budget, including identifying weekly, monthly, and annual performance targets to show progress on IT product work and OT objectives.

  • Ensure continuous delivery of product services through oversight of service level agreements with end users and monitoring of product performance.

  • Responsible for the recruitment, development, motivation, training, and retention of a diverse and high performing multi-level IT/OT team professionals, conforming to budgetary objectives and Human Resources policy and programs in conjunction with the IT Workforce Planning & Workload Management office.

  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives keeping customizations to a minimum and total cost of ownership down.

Cybersecurity Officer-Specific Accountabilities

Critical System Incident Response and Tabletop Program

  • Drives and coordinates all incident response team activity, and keeps the team focused on minimizing damage, and recovering quickly

  • Build and develop the process for and maintenance of documentation/knowledgebase of playbooks, processes, procedures and archival of security incidents.

  • Production of quality incident reports, briefings and on-demand assessments to be consumed both at the executive and technical practitioner level

  • Ensure proper application of common cyber frameworks and models such as the NIST, MITRE ATT&CK, Cyber Kill Chain, Diamond Model, Pyramid of Pain, and DeTT&CT.

  • Ensure teams are following all New York State mandated incident response reporting guidelines including but not limited to NYS DHSES.

  • Ensure teams are following all Federal mandated incident response reporting guidelines including but not limited to the DHS Transportation Security Administration and CISA

  • Maintain detailed incident tracking plan of all incidents, ensure roles and responsibilities are clearly defined

  • Ensure proper notification is performed including internal and external entities, New York State Agencies, Federal partners including TSA and CISA.

  • Work with colleagues in other technology departments as well as the business and product offices to establish effective, productive business relationships

  • Participate as part of a close team of technical specialists on coordinated responses and subsequent remediation of security incidents

  • Coordination and Implement lessons learned for all post cybersecurity incidents by working technical and business stake holders

Conduct Tabletop exercises across all MTA Agencies for all defined critical systems including IT and Operational Technology Systems


  • Manage and plan the future technical architecture, providing insight into the future of their area of technology in order to continually improve effectiveness and efficiency.

  • Manage and plan the development of roadmaps related to their area(s) of expertise to manage and meet identified technology needs.

  • Manage and plan the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies.

  • Manage and ensure disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service.


  • Oversees architectural direction for domains under management to meet senior management and cybersecurity goals.

  • Understand, review, and approve Cybersecurity Reference Architectures and Solutions for applying them

Revalidates systems to most recent reference architectures to determine gaps, develop and manage programs to align systems to newest standards and reference architectures

Contracts/Vendor Management

  • Contribute and own technical elements of RFPs and RFIs and negotiates with vendors on technical issues to ensure results are delivered in line with user and organization requirements.

  • Manages contracts and expenses to ensure SLAs and contract renewals are processed timely

  • Provide contract management support to ensure vendor deliverables are met

  • Manage and lead major projects and assigned service providers with technical expertise to address mission critical issues, evaluates ongoing vendor service level and enforces SLAs and penalties.


  • Ensure detailed and updated documentation is in place for cybersecurity systems and user processes.

  • Participate in the creation of enterprise security documents (policies, standards, baselines, guidelines, and procedures) under the direction of the IT Security Manager, where appropriate.

Guidance, Communications and Training Support

  • Provides timely and relevant updates to appropriate stakeholders and decision makers

  • Communicates investigation findings to relevant business units to help improve the information security posture

  • Provides technical guidance to project managers and senior leadership on cybersecurity and technology strategies

  • Ensure quality and review and guidance on tests of new systems and manage cybersecurity risks and remediation system testing, baseline, and best practices

  • Provide escalation support to project teams in their area of expertise to promote technical understanding and talent development

  • Provide guidance and take input from Analysts, Engineers, Architects and Technology Subject Matter Experts on cybersecurity and technology best practices, current threat landscape, and a risk management approach for optimal alignment

  • Provides sound cybersecurity recommendations


  • Provide leadership and advisement when necessary, during incident response and provide continuous improvement updates to threat model for risks to the business and systems

  • Ensure specific monitoring points are continually updated to assess performance of technologies in their domain(s). Identify and manage the necessary actions to ensure optimal performance and reliability.

Research & Analysis

  • Validates and maintains incident response plans and processes to address potential threats

  • Compiles and analyzes data for management reporting and metrics

  • Research emerging technologies and process improvements to stay current and plan for evolving threat landscape to ensure strategy meetings current threats

  • Monitors relevant information sources to stay up to date on current attacks and trends

  • Ensure cybersecurity technology solutions meet strategy meets security framework objectives and business objectives

  • Hypothesizes new threats and indicators of compromise

  • Successful track record in design of software systems to meet the current and future needs of a complex organization OR successful track record in design and implementation of IT Infrastructure and related hardware and software technologies to meet the current and future needs of a complex transportation organization.

  • Strong Verbal/written communications skills.

  • Financial/budgeting planning and management experience a plus.

  • Ability to fit in with the constant shifting needs and demands of the business Departments.

  • Bachelor’s Degree in Computer Science or related fields or equivalent experience. An equivalent combination of education and experience may be considered in lieu of degree.

  • CISSP, CISM, or other advanced security-related certification preferred

  • Certifications in technology subdomains preferred (ie. Cloud, Applications, Infrastructure, Security Technology, etc.).

  • A minimum of 4 plus years of relevant experience.

  • Requires prior experience with installing, maintaining, and troubleshooting technology systems.

  • Experience in Project Management Principles (Waterfall and Agile) preferred.

As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $105,472 (this figure is subject to change) per year or if the position is designated as a policy maker.

Qualified employees can submit an online application by clicking on the 'APP