Cybersecurity Incident Coordinator & Security Operations Center Service Manager

at HP
Published September 18, 2023
Location Austin, TX
Category Default  
Job Type Full-time  

Description

As the world around us becomes more connected and more digital, there are increased opportunities for fraud and disruption due to cybersecurity attacks. The need for companies, products, and services to be secure is more important than ever in this constantly changing landscape.

Are you passionate about keeping good people safe from bad actors? We are too! We are HPCybersecurityand we are tasked with the security of the HP enterprise. As HP continues our digital transformation, the work of the cybersecurity professional is never complete and is always interesting. Come be a part of making a difference with us!

The Cybersecurity Incident Coordinator & Security Operations Center (SOC) Service Manager is tasked with advancing the practice of Incident Management across the Cybersecurity Threat Detection & Response team, partnering with our SOC and key stakeholders to assist in fully remediating security incidents. This role will also be responsible for capturing insights, holding post-incident retrospectives, maintaining key metrics, helping develop & establish new processes, and improving processes already in place. When needed, explain our response processes and framework during audits.

WhataCybersecurityIncident Coordinatordoesat HP:

  • Coordinates highly impactful incidents through resolution while maintaining command and control of the incident response.
  • Employ strong facilitation and leadership skills, ensuring responding team members execute required actions under pressure; call out as appropriate when progress appears blocked.
  • Determine key metrics for reporting on the health and efficiency of the Detection and Response services.
  • Keeps the incident documentation accurate and up to date for use & review in incident retrospectives.
  • End-to-End owner of the management, communication, partner concern, investigation and resolution of incidents; ensuring updates are timely and of sufficient quality.
  • Maintain strong relationships with counterparts in aforementioned organizations; in the spirit of continuing optimization of processes.
  • Understands HP's business strategy and how cybersecurity fits into business success.

Individuals whothrivein this roleat HP,typically have:

  • Bachelor's degree(required, preferably in computer science, engineering, or related area of study, or equivalent experience)
  • 5 years of leading incident management/coordination projects
  • Experience in high-severity triage, escalations and issue management / crisis management skills: able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state.
  • Experience and knowledge of major incident management processes
  • Experience supporting Cybersecurity and Operation Partners in resolving and communicating high-severity problem impacts, defining root cause, and driving tasks to remove future risk.
  • A mindset of continuous growth, curiosity, and asking WHY?

About the team

Our Cybersecurity Incident Coordinator / SOC Service Manager is embedded in our Threat Detection & Response team, enabling optimal communication and collaboration with closely related functions. Our mission is simple to express - find the Bad Guys! - but challenging to execute. You can become a key part in ensuring our success!

As an incident coordinator, you will also have the opportunity to interface with other Cybersecurity functions - Vulnerability Management, Risk Management, etc., and use your knowledge to improve HP's Cybersecurity posture.

About HP

You're out to reimagine and reinvent what's possible-in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!

About HP

You're out to reimagine and reinvent what's possible-in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!